Terms of service
Terms of Service – Pikanini Pals
Welcome to Pikanini Pals!
These Terms of Service outline the rules and guidelines for using our website and purchasing our products.
By accessing our website or making a purchase, you agree to these terms.
1. General Information
Pikanini Pals is an Australian-based small business providing culturally inspired baby products.
All prices listed are in Australian Dollars (AUD) unless stated otherwise.
We reserve the right to update or modify our products, pricing, or terms at any time without prior notice.
2. Orders & Payments
All orders are subject to availability and confirmation of payment.
Once payment is received, you’ll receive an order confirmation email.
If a product becomes unavailable after purchase, we’ll contact you to offer a refund or replacement.
3. Shipping
Orders are processed and shipped within 3–5 business days unless otherwise stated.
Shipping times may vary depending on your location.
Pikanini Pals is not responsible for delays caused by postal or courier services.
4. Returns & Refunds
We take pride in our quality and care. Please refer to our [Return & Refund Policy] for full details.
We do not accept returns for change of mind due to health and hygiene reasons.
5. Product Information
We do our best to display accurate colours, descriptions, and photos.
However, slight variations may occur due to lighting, screen differences, or product design updates.
6. Intellectual Property
All content on this website — including images, text, logos, and designs — is the property of Pikanini Pals and may not be copied, reproduced, or used without permission.
7. Limitation of Liability
Pikanini Pals shall not be liable for any indirect, incidental, or consequential damages arising from the use or misuse of our products.
Our items are designed for babies and young children, and adult supervision is always recommended.
8. Privacy
Your privacy is important to us. Personal information collected during checkout is used solely for order processing and communication.
For more information, please see our Privacy Policy.
9. Contact Us
If you have any questions or concerns, please reach out to:
📧 pikaninipals@gmail.com
🌐 www.pikaninipals.com