Shipping policy

Shipping Policy – Pikanini Pals

At Pikanini Pals, every order is packed with care and sent off with love!
Below are the details of how we ship our products to you.

1. Processing Time

All orders are processed within 3–5 business days (excluding weekends and public holidays).
You’ll receive an email notification with your tracking number once your order has been dispatched.

During busy periods or sales, please allow a few extra days for processing.

2. Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your location and parcel weight.
Estimated delivery times:

  • Australia: 3–10 business days

  • New Zealand & Pacific Islands: 7–14 business days

  • International Orders: 10–21 business days

Please note these are estimates only — delivery times may vary depending on postal delays or customs.

3. Local Pickup / Markets

We occasionally offer local pickup options or market collection — details will be announced via our website or social media pages when available.

4. Tracking Your Order

Once your order has been shipped, you’ll receive a tracking link via email.
If you don’t receive your tracking number, please contact us at pikaninipals@gmail.com 

5. Lost or Delayed Parcels

While we do our best to ensure safe delivery, Pikanini Pals is not responsible for parcels delayed, lost, or stolen during transit.
If your order hasn’t arrived after the estimated delivery time, please contact the courier or email us so we can assist.

6. International Customs & Duties

International customers are responsible for any customs duties, taxes, or fees applied in their country.
We recommend checking your country’s import regulations before purchasing.